Here is an example of a template we use to send out such an email if we received a declined order.
Email Example:
Subject : Recent Order Problems
Hello ,
While reviewing our recent transactions, it came to our attention that your attempt to orderPRODUCT XYZ123 using your credit card was not successful. We apologize for any inconvenience our online order form may have caused.
The most common cause of a failed credit card purchase attempt Rui Patricio Portugal Jersey , is that the credit cardnumbers were not entered correctly. When entering your card number, make sure you doso, like this Ricardo Quaresma Portugal Jersey , to avoid errors: 1234567812345678
If you attempt to enter spaces 1234 5678 or dashes 1234-5678 between the card numbers,your purchase will be declined.
, in the event that you would like to return to the order form and purchase PRODUCT XYZ123 you are more than welcome to do so Ricardo Carvalho Portugal Jersey , using the followinglink : Place Link Here
Since you encountered problems the first time you may want to clear the cache in your computeror try using another browser.
If you prefer, I can process your order manually within our secure area. To do so I will need to know:
Full Name
Phone Number
Address
Credit Card Number
Expiry Date.
You can reach our customer support line by calling [Phone Number Here], one of our staff members would be very happy to assist you.
If you encounter any further problems Renato Sanches Portugal Jersey , or have any questions or concerns, do not hesitate to contact me by responding to this message.
Best Regards
[Signature here]
P.S. Did you know that you could also place an order with us using a check or money order? Please let me know if this option interests you.
End Email.
Now all you do is save this as a stationary file within your email program and all you have to do is enter the email address of the potential customer you聮re contacting as well as other items to personalize the email. It聮s as simple as that.
Lets give customers a second chance.
Best Regards
Chris De La Rosa
Chris De La Rosa is a work from home dad who manages You can also read my daily entries at my blog, A work from home dad's story.
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